Emilia D'Anzica, MBA

Emilia D’Anzica is an ICF-certified executive coach, MBA, and PMP who partners with senior leaders and organizations to turn customer experience strategy into measurable revenue impact. Emilia serves on advisory boards and has been recognized as a Top 25 Most Influential Customer Success Leader and Top Customer Growth Advisor. She also delivers executive coaching, workshops, and training programs to organizations seeking sustainable growth.

She teaches Customer Lifecycle Management and leadership topics at the MBA and executive education level and is a trusted advisor to CROs, CCOs, and product leaders navigating transformation in an AI-driven economy. As a respected female leader in tech, Emilia blends data fluency with human-centered leadership practices to help teams perform at their highest level without burnout or micromanagement.

With more than 25 years of experience and four exits across SaaS and technology, Emilia is known for helping executives gain clarity, align teams, and drive retention, expansion, and operational performance through disciplined metrics and emotionally intelligent leadership. She holds a BA from the University of British Columbia, an MBA from Saint Mary’s College, and certifications in ICF Coaching, Project Management (PMP), and Scrum.