Exceeding customer expectations has become a mandate of project management, but most customers cannot articulate their expectations. How do project managers deliver exceptional outcomes without a clear understanding of what customers want or need? This course offers a fresh, pragmatic approach to understanding a project from the customer’s perspective, creatively exploring potential ideas and solutions, and rapidly producing early prototypes to pinpoint customer needs.
Accrediting Association
Students who complete this course will earn 16 PDUs
- Leadership 4 PDUs
- Strategy 4 PDUs
- Technology 8 PDUs
